December 31, 2013
By Bob Coleman
Editor, Coleman Report
As a bonus, it directly addresses what Main Street must do to compete with the big box stores and Amazon.
Analyze your customer service
Focus on customer’s needs
Operate with integrity
Reach out to the younger generation
Emphasize we provide service for free – if you buy online you have to pay for service
Make it convenient to do business
Market to everyone
Set your sights beyond local customers
Work from home when you can
Plan 2014 out now
Happy New Year!