SBA Leadership: Lender Servicing & Portfolio Strategy with New SOP 5057 4 — 11/6
Executive team insights, metrics, and controls needed to oversee your 7(a) loan portfolio under the new SBA servicing and liquidation SOP — including managing difficult servicing and liquidation issues that could jeopardize the guaranty
A Coleman Training Webinar
Date: Thursday, November 6, 2025
Time: 2:00 p.m. Eastern
Includes e-certification & recording
When SOP 5057 4 takes effect on November 1, 2025, SBA lender leadership faces an elevated risk environment. Definitions are expanded, deadlines are mandatory, and centralized SBA oversight is sharpened. If your team lacks a unified approach, inconsistencies in servicing or liquidation may lead to decisions that expose your institution to guaranty denial or repairs. The problem is not just knowing the rules — it’s embedding them into portfolio oversight so that every loan action aligns with SBA expectations.
Complicating matters further, many institutions lack staffing benchmarks, performance metrics, or compensation models. Servicers and liquidators may default to subjective judgment, which undermines consistency and accountability. Without a high-level framework to monitor throughput, escalation risk, and recovery quality, hidden losses will slip through the cracks — and your guaranty exposure will rise.
This webinar is your leadership roadmap. Lance Sexton will cut through complexity and show how to translate SOP 5057 4 into strategic guardrails. You’ll learn how to build executive dashboards, set staffing and throughput benchmarks, and align pay to performance. We’ll walk you through templates, escalation paths, risk flags, and audit-ready documentation protocols — everything needed to bring discipline and clarity to servicing and liquidation oversight.
You will leave with actionable strategies, not theory. Attendees will walk away with a leadership blueprint that enables prudent headcount planning, tighter controls, and sharper portfolio monitoring. You’ll be ready to manage your 7(a) portfolio with confidence, protect your SBA guarantees, and steer your institution through the new SOP terrain.
Top 10 Topics
- Key changes in SOP 5057 4 and their impact on portfolio oversight
- Portfolio metrics: delinquency migration, cure rates, recoveries, trends
- Liquidation deadlines, prudent liquidation standards, and escalation triggers
- Staffing benchmarks: servicers, workout specialists, liquidation analysts
- Compensation models
- Executive dashboards, scorecards, and early warning flags
- Audit-grade documentation, decision logs, consistency controls
- Escalation workflows, litigation planning, and cost recovery standards
- Integration of PPP record retention, environmental rules, and SBA uncollectible status
- Wrap-up reporting, Treasury/IRS referral, and post-liquidation compliance
10 Things You Will Learn
- How to translate SOP 5057 4 changes into policy guardrails
- What portfolio metrics should be reported to leadership
- Recommended case loads and throughput targets for servicers and liquidators
- How to structure compensation fairly for the lender and servicer/liquidator
- What escalation ratios or thresholds help prevent guaranty exposure
- How to build dashboards that flag portfolio deterioration early
- How to enforce consistent, audit-ready decision documentation
- How to incorporate environmental or PPP guidance into your credit policy
- How to manage high-risk or troubled loans 100% compliant with SOP policy
- How to finalize wrap-up reports, coordinate IRS/Treasury referrals, and close the loop under the new SOP
Why This Training Stands Apart
Why attend this training instead of relying on SBA or other industry programs? Because we bring independence. SBA’s training tells you what the rule says, but not always why it matters or how it affects your daily operations. Our approach is different: we dig into the context behind the changes, explain why SBA made them, and show you how to apply them in real-world lending situations. We are not bound by agency messaging, so we can highlight risks, gray areas, and lender responsibilities with clarity and without bias. The result is practical, contextual guidance that helps you manage your portfolio to protect your guaranty with confidence.
Your Training Instructor
Lance Sexton
Lance Sexton brings unmatched expertise to SBA servicing and liquidation training. A former small business owner himself, Lance understands firsthand the challenges lenders and entrepreneurs face. He has more than 40 years of experience in SBA lending, including 20 years directly managing portfolios of SBA loans.
Lance served as Deputy Director of the SBA’s Little Rock Servicing Center, giving him unique insight into how the Agency views compliance, servicing, and guaranty purchase. He has personally overseen SBA loan portfolios worth billions, and today he serves as Executive Vice President and Managing Director of Servicing and Liquidation at Phoenix Lender Services.
Lance is also an award-winning educator, having earned three national industry awards for “Best Online Learning Product.” He is an adjunct faculty member at the University of the Ozarks and has been affiliated with Coleman Publishing for over 11 years, where he has trained thousands of SBA professionals nationwide.
By the Numbers
– Personally involved in more than 500 SBA 7(a) guaranty purchase cases totaling over $500 million
– Serviced portfolios for more than $2 billion in SBA 7(a) loans
– Managed servicing, liquidation, and guaranty purchase for over $4 billion in PPP loans
– 40+ years of SBA lending and servicing expertise
How the Webinar Works
We use Microsoft Teams as the webinar platform. All Coleman webinars are recorded and a link is sent to all attendees.
Single Site License
The single site license grants your institution one viewing of the webinar. It is permissible to use a single site license on one device in a conference room to be viewed by multiple attendees The webinar can be viewed on any device.
Webinar Links and Handouts
The webinar link will be included when we distribute the presentation and handouts shortly before the webinar.
Participants Earn Certificates of Participation
All Coleman Webinar attendees will receive a certificate of participation. This documents your continuing education history for SBA and your regulators.
Questions
Questions throughout the webinar are strongly encouraged. There are two ways to ask a question. The first is to ask the question via the chat in Microsoft Teams. The second is to send an email to anna@colemanreport.com. Also, feel free to ask pre and post-webinar questions.
The Fine Print
1) Substitutions are allowed at no charge.
2) Cancellations receive a 100% credit for any Coleman product.
3) As with all our products, we offer a 100% money back satisfaction guarantee — no questions asked.
3 Easy Ways to Order
1) ONLINE — Register and pay online via QuickBooks $595
2) EMAIL –Send an email to cindy@colemanreport.com with “Webinar Registration” in the Subject Line. We will do all the paperwork and either send you a sales receipt or an invoice.
3) PHONE — Call us at 818-790-4591.
Bob Coleman
Publisher, Coleman Report
bob@colemanreport.com