Lendsey by iBusiness Awarded Coleman Best Use of AI in SBA Lending
February 2, 2026
Bob Coleman
Founder & Publisher
Lendsey by iBusiness Awarded Coleman Best Use of AI in SBA Lending
As the world’s first multi-agent, agentic AI lending assistant, Lendsey from iBusiness is an AI solution explicitly designed to support rather than replace lending teams. Lendsey is far more than a chatbot—it’s a team of powerful AI assistants that helps lenders make faster, clearer decisions and manage more loan applications without additional overhead.
Due to the SMB lending environment’s complexity and regulatory requirements, banking and lending processes have remained tediously manual at a time when loan applicants expect fast, convenient, digital experiences. iBusiness’s goal with Lendsey is to provide a high-performance support team to help lenders reduce their operational burden and scale more efficiently without sacrificing compliance or security.
In developing Lendsey, iBusiness split the loan process into 40+ action points, creating AI agents skilled in addressing each function so a financial institution can choose which processes it is most comfortable with for enlisting AI support. Unlike simple chatbots, each of Lendsey’s 40+ agents has a clear role. For example, the Credit Memo agent can scan through financials, read through reports from external sources, and generate thorough and accurate memos that have passed several QA checks. The Document Agent organizes uploaded documents, checks for accuracy, and flags missing files, while the Email Agent operates as a multi-lingual, 24/7 concierge that reduces manual email work and cuts response times. Lendsey even plays the role of customer support agent by providing real-time help to borrowers during their application submission, answering complex questions, explaining requirements, and guiding them through the next steps in their funding journey.
Lenders can use Lendsey to customize and generate lending documents efficiently, stay organized with checklists, track tasks for compliance, analyze data and files to provide real-time updates, identify missing documentation, suggest next steps in the lending process, and more. These capabilities drastically reduce lenders’ manual workload and help them move through the application process faster while providing thorough analytics and compliance alerts. For borrowers, Lendsey simplifies their application submission experience and facilitates quicker response times from their lending team.
In less than a year since its launch, Lendsey has been used to manage over 42K applications. As a testament to its dramatic improvement on operational efficiency, Lendsey’s Email Agent can reduce time spent drafting emails by up to 80%, greatly reducing borrower response times and freeing lenders up to focus on more analytical tasks.