Managing Your SBA Loan Service Provider

Managing Your SBA Loan Service Provider
New SOP 5010 (J) Standards Required for SBA 7(a) Lenders Effective January 1. This 75-minute webinar lets your SBA lenders earn e-certification.

A Coleman Webinar
Date: Wednesday, November 15, 2017
Time: 2:00 p.m. Eastern

Go to Registration and Payment | Download a Registration Form

Last month’s FBI raid on the nation’s largest SBA loan service provider has rocked the industry. Coincidentally, on the same day SBA released SOP 5010 (J) that codified a slew of new rules about hiring LSPs effective at the beginning of the year.

The FBI raid reinforces with an exclamation point that SBA expects Lenders to exercise “due diligence” and “prudent oversight” of their third party vendors.

This webinar will define these terms with best practice recommendations you need to implement to manage your third-party vendor relationships to be compliant with SBA’s new SOP.

Extra care will be also be given of how to structure your contract with your LSP that meets SBA’s new guidelines.

This webinar takeaway is a checklist for you to use to create your LSP agreement.

Importantly you will also be given specific guidance of what to include in your SBA loan policy addendum in relation to LSPs.

(As an added bonus you will be provided with a template for you to write your own SBA loan policy.)

For an additional nominal fee you can include all important members of your team to ensure everyone knows SBA’s new SOP’s requirements for managing LSP relationships.

These are some of the changes you and your staff will learn about contracting with and managing your loan service provider vendor:
  • What is an LSP and what is an agent.
  • What LSPs can and can’t do for you.
  • Writing the contract
  • Writing your specific SBA loan policy
  • Federal Financial Institution Regulator policies regarding third party vendors
  • Lender’ duty to evaluate, process, close, service, liquidate and litigate small business loans
  • Meeting the standarding of “exercising day-to-day responsibility for evaluating, processing, closing, disbursing, servicing, liquidating and litigating its SBA portfolio.
  • How to obtain SBA approval for LSP and lender agreements.
  • Follow the Money — Rules LSPs must follow when holding your borrower payments.
  • Allowable fees that can be charged to you by the LSP.
  • How to pay your LSP for services rendered.
  • Disclosures required by LSP to you per SBA.
  • Power of Attorney and the LSP
  • Ethics 101
Taught by a veteran SBA expert and educator
  • head_coleman

    Bob Coleman, Publisher, Coleman Report

Bob Coleman is the Author of “Money Money Everywhere and Not a Drop for Main Street.” He is the founder of the Coleman Publishing, a publisher of books, data, newsletters and reports and a producer of conferences, webinars and training videos — to help finance professionals become small business lending experts.

Bob is the nationally recognized expert on small business financing. He has appeared frequently on Fox Business News, NPR and other numerous media outlets. He is sourced by all print media including the Wall Street Journal and Bloomberg. He is a frequent speaker about small business lending throughout the US and EU. Bob has a BA in Medieval History from the University of California Santa Barbara and a MBA in Real Estate Finance from the University of Southern California.

His passion is getting capital to Main Street and Rural American small business.

Webinar Details

Certificates of Participation
All Coleman Webinar attendees will receive a certificate of participation. This documents your continuing education history for SBA and your regulators.

We will automatically forward a certificate of participation for those who are registered to attend the webinar via GoToWebinar.

If you have purchased the unlimited site license and would like certificates for all who attend simply forward their names and email addresses to She will email the certificates to all attendees.

Questions are strongly encouraged. There are two ways to ask a question. The first is to ask the question via the chat box on the GoToWebinar dashboard. The second way is to send an email to Also, feel free to ask pre-webinar questions.

About Coleman Webinars
Coleman is the largest producer of small business banking video webinars and online training for the banking industry.

Our faculty are professional instructors are the absolute experts in their fields.

Why a Coleman Training Webinar?
It’s very cost effective. No airfare, no hotels. Just cram as many people as you wish into your conference room and turn on the computer. You have several options to view the program. You may watch on screen, or listen in on your phone.

You can choose to have any many connections nationwide as you wish when you purchase unlimited access for only $489.

A great benefit of the program is that you may have your questions answered by the faculty. All of our webinars are recorded. Buyers of the unlimited site license option will receive a DVD recording of the event to share with anyone you wish.

A transcript of the program is also provided to purchasers of the unlimited site license.

How it Works
We use GoToWebinar for the webinar platform. You will receive a link that will direct you to an Internet site to view the presentation. If you would like to test this process to make sure you will be able to access the link through your system’s firewall, just send an email to, and he will schedule a test run.

Accessing GoToWebinar
There are two ways to access the webinar. The first is to simply click on the link we will provide when you register.

If you have a firewall issue, or you can’t get the GoToWebinar link to work, don’t panic!

The second way to access the webinar is directly from the GoToWebinar website. You will simply need to input the webinar ID and access code. These will also be provided when you register, and again the day before the webinar when we distribute the handouts.

Note we will open the webinar for attendees to join at 12:00pm ET. This will give each attendee two full hours before the webinar begins to troubleshoot any technical issues. Call (818) 790-4591 if you need assistance.

All Coleman Webinar Speakers are seen Live via Video Stream
You will see our speakers live through a video feed. You may customize the size of the speaker and powerpoint presentations by clicking on the webcam button on the GoToWebinar dashboard. You may position the speakers at the top, bottom, right or left hand sides. You may also choose to eliminate the video stream and just view the powerpoint.

Telephone Only Option
You may also choose to listen to the program on your telephone. The phone number will be provided with the handouts.

PDF Handouts
You will receive the pdf handout via email the day before the event. These may be distributed to all of your attendees.

Replay Link
If something comes up and you miss any part of the webinar, or there are technical issues such as a power failure, Internet dropout, fire alarm drills, actual fires or, earthquake (yes that has happened!) simply email and he will send you a link you may watch all or part of the webinar at your leisure. There is no charge for this service.

The Fine Print
1) The single user registration fee of $389 is based on location not attendance. You may have as many people in one location attend. You may distribute the materials to anybody in your company.
2) For only $100 more ($489), you may invite as many people from your institution from as many locations as you wish. (You also get the reply link and transcript!) We will forward you a link that allows you to sign up as many people as you wish.
3) Substitutions are allowed at no charge.
4) Cancellations receive a 100% credit for any Coleman product.
5) As with all our products, we offer a 100% money back satisfaction guaranty — no questions asked.

Five Easy Ways to Order!

1) Previous customers need only to send an email to with “Register LSP Webinar” in the Subject Line. We will do all the paperwork and charge your credit card on file, or send you a PayPal request.
2) Call Joseph Coleman at Customer Service at 818-790-4591 extension 1
3) Fax the order form to: 818-790-7859
4) Mail the order form to: Coleman Publishing, 28081 Marguerite Parkway #4525, Mission Viejo, CA, 92690
5) Click “Add to Cart” to pay using PayPal

Managing Your SBA Loan Service Provider

Bob Coleman
Editor, Coleman Report
28081 Marguerite Parkway, #4525
Mission Viejo, CA 92690
(818) 790-4591
(c) 2017 All Rights Reserved