C-Suite Wednesday – SBA FY 2020 Performance Goals

January 8, 2020

By Caity Witucki
Contributing Editor, C-Suite Wednesday

C-Suite Wednesday – SBA FY 2020 Performance Goals

In 2018, the SBA organized a strategic performance plan to ensure accountability and track progress toward agency-wide goals. The plan spanned 2018 through 2022 and contained four objectives: support small business revenue and job growth, build healthy entrepreneurial ecosystems and create business-friendly environments, restore small businesses and communities after disasters, and strengthen the SBA’s ability to serve small businesses. Throughout 2020, the SBA plans to continue its efforts toward these objectives through several year-long performance goals.

For FY 2020, the SBA has set the following performance goals:

  • Increase the number of jobs supported by SBA capital assistance programs to 817,500.
  • Increase the value of small business export sales to $3.1 billion.
  • Increase the number of jobs supported through federal contracts set-aside for small businesses to 585,000.
  • Increase the number of small businesses assisted through business development programs to 26,000.
  • Increase the number of clients served in partnerships, virtual resources, and targeted outreach to 820,100.
  • Increase the number of outreach events to 100 through partnerships with federal agencies, trade associations, and resource partners to reduce regulatory burdens on small businesses.
  • Increase the customer satisfaction rate for disaster loan approvals to 77 percent.
  • Increase the customer satisfaction rate of financial management services for SBA employees to 4.0.
  • Increase SBA employee satisfaction scores through the Federal Employee Viewpoint Survey to 68 percent.
  • Increase IT cost savings/avoidance through the streamlining of contracting, category management, and Cloud computing to $11.5 million

Although all of the SBA’s performance goals will be addressed in the new year, the SBA has prioritized its modernization efforts for the purpose of increasing productivity and security. SBA Chief Information Officer, Maria Roat, told Federal Times that in 2020 the SBA will look to push over a dozen legacy applications off its network, combine approximately 12 different log-in pages to ease password management, and improve the agency’s customer relationship management software to ensure small business entrepreneurs have access to the tools they need.

To be better prepared for the changes coming to the SBA’s lending regulations and procedures check the 2020 Congressional Justification and Annual Performance Report.

Federal Times
U.S. Small Business Administration 2020 Congressional Justification
SBA OIG Report 20-01